Frequently Asked Questions

  • What types of products does GameWell Gear offer?
    GameWell Gear offers ergonomic and wellness-focused gaming accessories, including chairs, desks, controllers, headsets, and organizational tools, designed to enhance both gameplay and health.
  • What is your shipping policy?
    We aim to process and ship orders as quickly as possible. Most orders are processed within 1-2 business days and arrive within 7-14 business days, depending on your location. Please note that delays may occur during holidays or unforeseen circumstances.
  • Do you ship internationally?
    Yes, we ship worldwide! Shipping times and rates may vary depending on your location. Customs fees or import duties, if applicable, are the responsibility of the buyer.
  • What is your return policy?
    We offer a 30-day return policy. If you're not satisfied, email us at info@gamewellgear.com to initiate a return. Products must be in original condition and packaging. Returns without prior approval may not be accepted. 
  • How can I contact GameWell Gear with questions?
    You can reach us via email at info@gamewellgear.com. We typically respond within 24-48 business hours (Monday-Friday).
  • What payment methods do you accept?
    We accept major credit cards (Visa, MasterCard, AMEX), PayPal, and other major payment platforms. Our secure payment options ensure your data is protected.
  • Do you offer discounts or promotions?
    Yes! Subscribe to our newsletter for exclusive discounts and stay updated on seasonal sales and new product launches.
  • Are your products suitable for professional and casual gamers?
    Absolutely. Our products are designed for everyone, from casual players to professional gamers, focusing on comfort, durability, and performance enhancements.
  • How do I track my order?
    Once your order is shipped, you’ll receive a confirmation email with a tracking number. Use it to follow your order’s progress and estimated delivery date.
  • Can I cancel or modify my order after placing it?
    We aim to process orders quickly, so cancellations or modifications are only possible within 24 hours of purchase. Please email info@gamewellgear.com immediately with your request.
  • Are your products compatible with all gaming platforms?
    Yes, most of our accessories are designed to work seamlessly with popular platforms like PC, PS5, Xbox, and Nintendo Switch. Compatibility details are listed on product pages.
  • What happens if my product arrives damaged?
    If your product arrives damaged, please email info@gamewellgear.com within 3 days of delivery with photos of the damage. We’ll resolve the issue promptly with a replacement or refund.